An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVE-2020-1765
Score 5.3 from GitHub Security Advisory published 2022-05-24. NVD baseline CVSS 3.5; sources differ by 1.8.
- Lower severity and no public exploit yet
No vendor fix yet — apply a workaround or compensating control (WAF / firewall / segmentation) and watch for a patch.
- CVSS v3
- 3.5
- EG Score
- 5.3(medium)
- EG Risk
- 29(Track)EG Risk 29/100SSVC: Track
EG Risk is EchelonGraph's 0–100 priority score: it fuses intrinsic severity with real-world exploitation and automatability so you can rank equal-severity CVEs and fix the most dangerous first. Higher = act sooner. Distinct from the 0–10 EG Score (severity).
How it’s computedSeverity53% × 45%Exploitation2% × 40%Automatability30% × 15%Action: Routine — remediate on your standard cadence. - EPSS
- 71.5%
- KEV
- Not listed
Published
January 10, 2020
Last Modified
November 21, 2024
References (12)
- security@otrshttp://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- security@otrshttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- security@otrshttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- security@otrshttps://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
- security@otrshttps://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- security@otrshttps://otrs.com/release-notes/otrs-security-advisory-2020-01/
- af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- af854a3a-2127-422b-91ae-364da2661108https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
- af854a3a-2127-422b-91ae-364da2661108https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- af854a3a-2127-422b-91ae-364da2661108https://otrs.com/release-notes/otrs-security-advisory-2020-01/
Weakness Classification(1)
MITRE Common Weakness Enumeration — the root-cause categories this CVE belongs to.
Data Freshness Timeline
(refreshed 13× in last 7d / 47× in last 30d)
Each row is a source pipeline that fetched or updated this CVE on that date, with what changed. For example, "NVD update" means NVD published or revised its analysis for this CVE; "MITRE cvelistV5" means we ingested or refreshed it from the CNA feed. Most recent first.
- 2026-07-23 01:50 UTCEG score recompute
- 2026-07-22 22:36 UTCEG score recompute
- 2026-07-22 14:05 UTCEPSS rescore
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- 2026-07-02 12:33 UTCOSV refresh
- 2026-07-01 15:03 UTCEPSS rescore
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- 2026-06-14 11:13 UTCOSV refresh
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- 2026-05-28 13:43 UTCEPSS rescore
- 2026-05-27 13:39 UTCEPSS rescore
- 2026-05-27 09:23 UTCEG score recompute
- 2026-05-27 09:23 UTCGHSA enrichment
- 2026-05-26 13:42 UTCEPSS rescore
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- 2026-05-24 16:48 UTCEPSS rescore
- 2026-05-23 22:35 UTCOSV refresh
Frequently asked(5)
What is CVE-2020-1765?
When was CVE-2020-1765 disclosed?
Is CVE-2020-1765 actively exploited?
What is the CVSS score of CVE-2020-1765?
How do I remediate CVE-2020-1765?
Dependency Blast Radius
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